What do you want that you don’t have now?
What do you want that you don’t have now? This is such a key question when helping people. Whether their wants are realistic or not, if you are in a service position, it is our job to help them prioritize those wants and fill those needs. Finding the want is such a simple concept, however, there are times when we get so involved with what we think they want or what they should want, that we really don’t hear them. In essence, we hear what they are saying, however, we interpret what they are saying to what we think they are saying, not really what they mean. The key is to ask lots of questions for clarification and listen for the answers. Find the want and fill it!